Productivity and Information Services

Decision Services (BI/LI)

Business Intelligence technologies provide easy-to-use information directly where individuals work, collaborate, and make decisions. This capability includes reporting, analysis, and performance management technologies that can improve business insight by allowing your IT department to define standard reports, methodologies, and metrics that can be exposed and accessed by users in a rich user interface and based on roles to assure that information is available to people with the right set of permissions.

Data Warehousing: Ability to pull data from disparate sources, manipulate data based on predefined data models and load it into the database. Includes data mining, ETL, OLAP cubes, data acquisition, transformation and synthesis from source systems and integration across diverse sources of data including: Web services, RSS, unstructured and semi-structured.
Performance Management: Solutions using standards, goals, and visualization to align the organization and ultimately tie strategy to accountability
Reporting & Analysis: Reporting and Analysis refers to the real-time access to critical information to track and measure key financial performance data. This includes detailed, drillthrough reporting, performing calculations, data discovery, and analyzing using different dimensions

Communication/Collaboration

Collaboration technologies deliver familiar, pervasive, and best-of-breed capabilities that easily integrate with desktop productivity tools. By empowering end users with a familiar set of tools, built on a scalable, security-enhanced, and easily managed platform, Collaboration solutions from Microsoft can extend the value of your current IT investments while enabling business process innovation.

This capability describes how you can use workspaces and portals to provide a productive collaboration environment where your IT department can define processes and standard solutions that can be customized to meet specific business needs.

Collaborative Workspaces & Portals: Online and offline team collaboration tools using workspaces and portals integrated with presence and desktop/mobile productivity tools. Enables desktop and mobile access to internal and external people, expertise and information including LOB data

Enterprise Search

Enterprise Search technologies empower people to find information and expertise anywhere in the organization. By optimizing the Enterprise Search capability, IT professionals can manage, secure, scale, and extend search as an integrated part of a broader information management infrastructure. This capability describes how you should consider integrating information with standard search capabilities that take into consideration different formats, data sources, and line-of-business applications.

Enterprise Project Management

The Microsoft Enterprise Project Management (EPM) solution enables alignment of people, investments, and work with business priorities, automation of project management processes, management of portfolios, creation of effective communication and collaboration across the organization; and management of work from ad-hoc projects to complex programs across the entire project lifecycle across the entire project lifecycle.

Unified Communication

Unified Communications technologies help streamline communications between people and organizations, regardless of medium, platform, device or location. By empowering end-users with a familiar set of tools, built on an enterprise-ready, scalable and easily-managed software-powered architecture, Microsoft Unified Communications breaks down communication silos and extends existing communications investments, while enabling business process innovation. As structured and unstructured data converge with other types of communications like voice, presence, and conferencing, this capability provides a framework on how IT can leverage their infrastructure to provide new (or improved) IT services that simplify how people work together.

Messaging Email and calendaring. Available in the office or remotely (internet, mobile device). Solution may be provided thru an onpremise server solution or a hosted solution.
IM/Presence: Instant Messaging and Presence
Conferencing: Web, audio, and video conferencing
Voice: Voice Mail, Unified Messaging. Making and receiving voice calls with traditional PBX phone systems or IP-PBX systems

To learn more about Cogent's business process consulting services, contact Marc Hoppers at 214-341-1004 or mhoppers@cogentcompany.com.