Productivity Services

Process Optimization and Automation

Business Process Management (BPM) technology integrates heterogeneous systems (Enterprise Application Integration or EAI) between organizations and trading partners and manages processes (such as BPM) that span people, partners, and software services.

  • Process, Workflow & Integration: Process, Workflow and integration include the forms, applications and middleware which connect front- and back-office systems in support of a business process or application, such as employee self serve applications and online forms (workflow), customer relationship management and supply chain management integration (EAI), company to company exchanges (B2B) and industry-specific applications
  • Application Server: Core components to a Services Oriented Architecture (SOA) in a distributed networked. It provides the platform for (custom) business logic within an application program
  • Business Process Modeling & Design: Use of visual design surfaces to facilitate business diagramming applies, including simple business diagram scenarios or complex system architecture diagramming

Customer Experience Management

The core of our practice is digital transformation. Much of this work centers on the customer experience. The customer experience is where money gets made… revenue is created and profit is managed. The customer experience framework determines the optimal experience for a customer to interact with a company and designs the back- and front-office processes to serve that customer.

Internet of Things Planning and Implementation

Though consumer Internet of Things (“IoT”) gets a lot of the buzz, there’s an immediate and major opportunity for companies to take advantage of IoT. In fact,  McKinsey Global Institute reports that business-to-business applications have the potential to generate nearly 70 percent of the total potential value unlocked by IoT. With IoT, humans fall into the background and objects are pushed to the forefront. Cogent Company defines IoT as devices are equipped with sensors and Internet access, autonomic communication of independent of humans, and the computer as a device is replaced by intelligent machines. Our approach to identifies opportunities by identifying the following capabilities of objects and systems within the customer experience:
  • Embedded: integration into human environment
  • Context awareness: perception of the user’s situational context
  • Personalization: tailored to the user’s needs
  • Adaptability: changes depending on requirement
  • Anticipation: foresees the user’s request

Enterprise Productivity

Productivity technologies are becoming pervasive in the enterprise, and the innovation around these technologies come at increasing pace. Cogent’s productivity services can help you slice through the noise and excitement around the innovation to match a company’s need to balance risks and capability. The following two areas we have developed specific experience and delivery methods:

  • Collaboration and Communication Capabilities: Collaboration technologies deliver familiar, pervasive, and best-of-breed capabilities that easily integrate with desktop productivity tools. By empowering end users with a familiar set of tools, built on a scalable, security-enhanced, and easily managed platform, Collaboration solutions can extend the value of your current technology investments while enabling business process innovation.
  • Security and Risk Management: