Advisory Services Stories

Advisory Puzzle Cogent Company’s Advisory Services practice has been working with clients on a wide variety of matters. The core of our practice is digital transformation, i.e., helping firms optimize people, processes and technology to exploit existing capabilities and augment and replace, where a business case justifies, with newer technology platforms and resulting processes and people. Much of this work centers on the customer experience. The customer experience is where money gets made… revenue is created. The customer experience framework determines the optimal experience for a customer to interact with a company and designs the back- and front-office processes to serve that customer. The following links to presentations describe how companies can take advantage these services:

  • Digital Transformation
  • Customer Experience

In addition to our broader services, we also help our clients with the following sample types of engagements:

  • Technology assessment and strategy
  • Portfolio, program, and project management
  • Policy, risk, and governance
  • Process optimization, improvement, and automation
  • Package selection
  • Pre- and post-merger/acquisition support

We are developing case studies (stories) for our past clients. Check back for new stories. Here are samples of the work we have completed:

  • Cloud identity strategy with Microsoft Active Directory Federated Services and Amazon Cloud
  • Monetization Modeling
  • Needs analysis and software selection
  • Program and project management

For more information about our advisory services, contact us at